FAQs
The major points of our Open Time Clock are summarized on a single page. See what makes Open Time Clock the industry leader.
Data Storage Privacy and Security
Q. Where/how is my data stored? All of your data is stored on secure cloud servers and is backed up daily.
Q. What do you do with my data? We do not sell or share your personal data, such as contact information (email) or time clock data, without your permission. However, we do review the account plan information in our system at an overall level to help us improve our services for specific needs.
Product Support
Q. How can I upgrade my Open Time Clock plan? To upgrade your Open Time Clock plan, you need to visit the PURCHASE page and submit a one-time or auto-billing subscription payment. We will manually upgrade your account within 24 hours. You can also contact us right after you process the payment. Our support team is available for 16 hours via toll-free phone calls, website live chat, email, and our ticket system.
Q. What happens to my data when my subscription expires? When your subscription expires, your account will be downgraded to the free plan. You will lose access to the paid plan's features. You do NOT lose your data, just the access to the plan features. Once you subscribe again, you regain access.
Q. How often are new features added? We are always adding new features to Open Time Clock. Check our blog for the latest updates and new features. You can follow these updates in our release notes.
Q. Can I contact you with ideas to improve the service? You, the manager of small or large businesses, provide real-world experience to help us improve the time clock functionality and workflow, so we always welcome your feedback. Click the Contact Us page to send us a note.
Q. What systems do you support? We have native apps for Android, iOS phones, and tablets. We also have native apps for Windows and Mac OS desktop computers. You can access our service through modern web browsers like Google Chrome, Apple Safari, Firefox, and many others on Linux, Mac OS, Windows, Android, and iOS.
Q. What are the hardware requirements? You and your employees simply need a computer, tablet, or smartphone connected to the Internet. A web camera, barcode scanner, or QR Code handheld device is not required for clock-in but is also supported. Though it is not required, our software does support an external web camera, barcode / QR Code scanner, and RFID / NFC reader. For a barcode / QR code scanner and an RFID / NFC reader, you may need to ask the seller if it can emulate a keyboard so that it works as a keyboard input device in our software. For those devices that only have a USB port designed for a computer, you can buy an OTG cable so that they can work in Android and iOS (iPhone / iPad) too.
Q. Where can my employees or I use the system? You can access the system from anywhere in the world. Open Time Clock is Internet-based. Employees can be restricted to specific computers, tablets, smartphones, networks, or GPS zones if needed.
Q. My employees have little or no computer experience. Open Time Clock was designed with the idea of "no instructions required." It is very intuitive and easy to use.
Q. Do you offer support for free? YES, we provide FREE email support and upgrades for as long as you use the service. Free technical support is available to all users.
Q. We don't have a budget, do you offer free usage? If you don't need the advanced features, you will never have to pay anything. FREE PLAN is available to all sizes of businesses, with unlimited managers, employees, devices, jobs, and shifts.
Q. If this is a free, web-based service, why is there a download option available? You can access all the features through web browsers. However, native apps for Windows, Mac OS, iOS, and Android offer a better experience.
Q. Do I need to have a web camera at the start? You don't need a web camera to use our service. You can turn it on or off at any time. Besides face recognition, you can also choose to enter a username and password or scan a QR code to clock in and out.
Q. Every time I clock in, I get a different Device ID. How can I prevent my Device ID from changing? We use 'cookie' in the web browser to store the Device ID. We recommend checking if your web browser allows cookies. Alternatively, you can install our native apps for Windows, Mac OS, iOS, and Android. Here is the download page.
Q. How do I convert an MS Excel file to a PDF? Open the Excel file with Microsoft Excel and then click the 'save as...' menu option to save it as a PDF.
Q. Can I use Open Time Clock data to print employee ID cards with QR codes? Our app doesn't have a built-in feature for printing business cards. However, the QR code is generated from the employee profile's "Digit ID" field value. If you contact a local third-party business card provider, they can assist you in creating it. If you'd like to print it yourself, try searching Google for "QR code generator" or "business card maker." Alternatively, you can use a graphic design tool like Canva.com. Here are three websites that might help you:
https://www.canva.com/create/business-cards/
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