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Frequently Asked Questions

Want to know more about Open Time Clock's capabilities? Here we answer common questions, please contact us for any further information.

Where/how is my data stored?

All of your data is stored on secure cloud servers and backed up daily.

What do you do with my data?

We do not sell or distribute your personal data (be it contact information (email), time clock data without your permission. We do however look at the account plan info in our system at an aggregate level so that we can better serve our customers with applications for specific requirements.

How can I upgrade my Open Time Clock plan?

To upgrade your Open Time Clock plan you need to visit the Purchase page to submit a one time or auto-billing subscription payment. We will manually upgrade your account within 24 hours. You can also contact us right after you processed the payment. Our support team is available 16 hours through toll-free phone calls, website live chat, email, and our ticket system.

What happens to my data when my subscription expires?

When your subscription expires your account will be downgraded to free plan. You will lose access to the functionality of the paid plan. You do NOT lose your data, just access to the plan features. Once you subscribe again you get access back.

How often are new features added?

We are constantly adding features to Open Time Clock. Look at our blog to find out the latest upgrades and new features. You can track these updates from our release notes.

Can I contact you with ideas to improve the service?

You, the manager of small or big size business provide real-world experience to help us improve the time clock functionality and workflow so we always welcome your feedback. Click the Contact Us page to send us a note.

What systems do you support?

We have native apps for Android, iOS phones, and tablets. We also have native apps for Windows desktop computers and Mac OS desktop computers. You can also access our service through modern web browsers like Google Chrome, Apple Safari, Firefox, and many more in Linux, Mac OS, Windows, Android, and iOS.

What are the hardware requirements?

You and your employees simply need a computer, tablet, or smart phone connects to the Internet. Web camera, barcode and QR Code handheld device is not required for clock in but also supported.

Though it is not required, but our software does support external web camera, barcode / QR Code scanner, RFID / NFC reader. For barcode / QR code scanner and RFID / NFC reader, you may need to ask the seller if it can emulate keyboard so that it works as keyboard input device in our software. For those devices only have USB port designed for computer, you can buy OTG cable so that they can work in Android and iOS (iPhone / iPad) too.

Where can my employees or I use the system?

You can use the system from anywhere in the world. Open Time Clock is Internet-based. Employees can be locked down to one or multiple computers, tablets, and smartphones as well as to certain networks or certain GPS zones if you want.

My employees have little or no computer experience.

Open Time Clock was designed with the concept of "no instructions required". It is very intuitive and simple to use.

Do you offer support for free?

YES, we offer FREE email support and upgrades for as long as you use the service. Free technical support is available to all users.

We don't have budget, do you offer free using?

If you don't need the advanced features, you will never need to pay anything. FREE PLAN is available to all size businesses, unlimited managers, unlimited employees, unlimited devices, unlimited jobs, and unlimited shifts. If you are a government, school, hospital, or non-profit organization, you can apply for NPO Plan which is free to access full features. Our Sponsor Link Plan is applicable to all customers if you are willing to put a text link into your website.

If this is a web based free service, why is there a download available?

You can use web browsers to access full the features of the system. But native apps in Windows, Mac OS, iOS and Android will give you a better experience.

Do I have to have a web camera at the beginning?

You don't have to have a web camera to use our service. You can enable or disable web camera any time you want. Beside face recognition, you can also choose to enter a username/password or scan QR code to clock in and out.

Every time I do clocking I got a different Device ID. How do I avoid my Device ID keeps changing?

We use 'cookie' in the web browser to store the Device ID. We recommend you to check if your web browser enables cookie. Or, you can just install our native apps for Windows, Mac OS, iOS, and Android. Here is the Download page.