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Choosing the Right Time and Attendance System for Marketing and Advertising Agencies

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Choosing the Right Time and Attendance System for Marketing and Advertising Agencies

Dec, 2023











For marketing and advertising agencies, tracking time and attendance is crucial for accurate client billing, project management, and payroll. However, with a diverse mix of creative, account management, media buying, and administrative employees, choosing the right time and attendance system can be a challenge.

In this blog post, we'll look at the unique needs of marketing and advertising firms and review the key features to look for when evaluating time and attendance systems for your agency.

The Importance of Time Tracking in Marketing and Advertising

Accurate time tracking is important for all businesses, but especially critical for marketing and advertising agencies for several reasons:

  • Client billing - Most agencies bill clients by the hour, so detailed time logs are needed to invoice accurately for work performed across multiple projects and clients.
  • Project costing - Tracking time at a granular level allows agencies to analyze the costs of different types of projects and tasks.
  • Resource allocation - Understanding how time is being spent helps managers assign resources efficiently across clients and rebalance workloads when needed.
  • Compliance - Some jurisdictions have laws around tracking hours worked for non-exempt employees. Accurate logs help ensure compliance.
  • Productivity - Time data can reveal inefficiencies and areas for improved workflows or processes.

Without a reliable time tracking system, agencies run the risk of losing billable hours, under or over budgeting for projects, and making flawed resourcing decisions.

Key Features for Marketing and Advertising Agencies

When evaluating time and attendance systems, look for these key features to meet the needs of a creative services environment:

1. Flexible Time Tracking

Given the nature of creative work, employees should be able to track time in a way that matches their workflow, not conform to rigid tracking methods. Look for:

  • Time tracking apps for mobile and desktop - Employees can track time whether they're at their desk, in a client meeting, or on the go.
  • Project-based time tracking - Seamlessly track time across multiple projects without constantly having to switch entries.
  • Start/stop timers - Allow staff to accurately track time spent on a task without counting manual minutes.
  • Manual time entry - For activities not conducive to timers (like a phone call), staff can easily log hours after the fact.

2. Simple Interface

For maximum adoption across all employees, the interface needs to be incredibly simple and intuitive. Look for:

  • Clean, modern design - A cluttered old-school interface will turn off creative staff.
  • Easy navigation - Employees can quickly find functions without hunting through complex menus.
  • Customization - Agencies can brand the interface to match their unique style.

3. Automated Timestamps

Manual buddy punches introduce errors and discrepancies into time logs. Automated features improve accuracy:

  • Geofencing - Apps can track when an employee enters or leaves an office location.
  • Bio-authentication - Fingerprint or facial recognition confirms identities and prevents buddy punches.
  • Auto-locking - Systems lock down when an employee is inactive for a set period of time.

4. Real-Time Reporting

Analytics with real-time insight helps managers make better decisions around staffing, productivity, budgets, and forecasts. Robust reporting options include:

  • Customizable dashboards - Tailor dashboards for each manager's needs.
  • Project tracking - Review project hours versus estimates and budgets.
  • Overtime alerts - Receive alerts for overtime trends.
  • Budget vs. actuals - Compare budgeted hours to actual hours for clients.
  • Utilization reports - Track percent utilization for each employee.

5. Integrations

APIs and integrations allow time data to flow seamlessly to other systems, eliminating manual entry and excel tracking:

  • Accounting software - Automatically push time entries for seamless client billing and payroll.
  • Project management - Sync hours logged with project management plans.
  • CRM - Match time tracked back to specific CRM clients, projects, and tasks.
  • HRIS - Send absence requests and PTO data directly to an HRIS.

6. Access Controls

Managing access across a creative team with diverse roles can be complex. Look for robust controls such as:

  • Role-based access - Admins can control who sees/edits which modules, reports, or data.
  • Manager self-service - Managers can add/update/deactivate users and approve timesheets.
  • Audit trail - Review changes made to users or time entries for compliance.

7. Configuration Options

Every agency has slightly different needs, so the ability to configure the system is key. Options can include:

  • Custom overtime rules - Set OT policies and thresholds by employee, department, or the whole company.
  • Multiple pay periods - Choose weekly, bi-weekly or semi-monthly pay periods.
  • Custom billing rates - Define different billable rates by employee, client, project, task, etc.
  • User profiles - Customize profile options such as location, pay rates, and schedules.

Top Time and Attendance Systems for Marketing Agencies

With the needs of creative agencies in mind, here are some top-rated time and attendance systems to consider:

1. TSheets

TSheets is tailored specifically for project-based services businesses. Features include:

  • Mobile and desktop apps with GPS tracking
  • Simple, intuitive interface
  • Automated time tracking with geofencing
  • Seamless integrations with leading project management and accounting tools

2. Harvest

Harvest offers lightweight time tracking designed for agencies and small businesses. Key features include:

  • Simple web and mobile apps
  • Project-based and manual time options
  • Visual dashboards and reporting
  • Integrates with popular software tools

3. Hubstaff

Hubstaff focuses on time tracking, project management, reporting, and access controls. Features include:

  • Robust web and mobile apps
  • Project hierarchies for detailed data
  • Scheduled and automatic reports
  • Advanced access permission settings

4. TimeCamp

TimeCamp is designed for simplicity and ease of use. Key features include:

  • Web-based interface with mobile apps
  • Automatic time tracking options
  • Graphical reports and timesheets
  • Integrates with business software

Conclusion

An effective time tracking system is a critical investment for marketing and advertising agencies looking to accurately bill clients, manage projects, and gain insights into their workforce. When researching options, be sure to look for flexible tracking methods, an intuitive interface, automated features, robust reporting, analytics, and configurations to meet your agency's unique needs.

Systems like TSheets, Harvest, Hubstaff, and TimeCamp combine these key features with seamless integrations to other agency solutions. Comparing multiple providers can help identify the right long-term partner for your time and attendance needs.

Ready to improve your agency's time tracking? Reach out toleading providers for demos and get free trials started today. With theright system in place, you can eliminate billing guesswork, keep projects on track,optimize staff resources, and gain the accurate insights needed to push your agency'sperformance to the next level.

Additional Considerations

Beyond the core features, here are some other considerations as you evaluate systems:

Support and Training

Look for providers that offer robust training during implementation and excellent ongoing support. For a smooth rollout, you'll need thorough training for admins, managers, and end users. Ongoing helpdesk assistance and an extensive knowledge base are also valuable.

Ongoing Development

To get the most value long term, opt for an actively developed solution. Continuous enhancements and new features will ensure the system can adapt as your agency's needs evolve.

Scalability

As your agency grows, you need a system that can scale up easily while maintaining performance. Cloud-based systems are inherently more scalable than on-premise options.

Data Security

For secure storage of confidential agency and client data, look for compliant solutions with enterprise-grade security protections, encryption, access controls, and high uptime guarantees.

Total Cost of Ownership

Factor in all costs including license fees, implementation, training, maintenance, and hardware when comparing options. Hidden costs can make a solution seem less expensive than it really is long term.

Company Stability

Choose an established vendor with a track record of consistent innovation so they can support your evolving needs for years to come.

Moving Forward with Time Tracking

Modern time and attendance systems provide marketing and advertising agencies with accuracy, efficiency, and insights light years ahead of manual tracking and spreadsheet logs. By automating repetitive tasks and integrating seamlessly with other agency solutions, they give creative teams more time to focus on client work and strategic priorities.

With an understanding of core features and agency-specific considerations, you can find the perfect match to start transforming your agency's time tracking. Contact top-rated vendors today to schedule demos and discuss the unique needs of your marketing or advertising firm.

Sample Time Tracking System RFP

To select the best time and attendance system for your agency, it can be helpful to create a request for proposal (RFP) outlining your requirements to send to potential vendors. Here are some examples of key details to include:

Company Background

  • Overview of your agency - services, clients, team makeup, structure
  • Current time tracking processes and pain points
  • Goals and metrics for a new system

System Requirements

  • Time tracking methods needed (project-based, web & mobile apps, etc)
  • Required integrations with other software
  • Must-have features like reporting, OT rules, access controls
  • Preferred support and training options
  • Data security and compliance needs
  • Customization and configuration needs

Vendor Response

Specify exactly how you want vendors to respond to the RFP. You may request:

  • Overview of their system features and capabilities
  • Demo of the product
  • Compliance and security specifics
  • Implementation plan and timeline
  • Training proposal and resources
  • Pricing breakdown and quotes
  • Sample reports and dashboards
  • Customer references/case studies

selection process

Outline your decision process, key dates, and requirements such as:

  • Deadline for vendors to submit responses
  • Dates for vendor demos
  • Expected decision date
  • Criteria that will drive your selection
  • Contract terms and negotiations

Conclusion

Creating an RFP provides a clear roadmap to evaluate multiple vendors and identify the time tracking solution that best aligns to your agency's needs and budget. With an understanding of the key considerations and features specific to marketing and advertising firms, you'll be equipped to create an RFP that yields focused, tailored responses from top time and attendance system providers. Taking the time upfront to outline your needs in detail will ensure you select the right technology partner to meet your unique time tracking requirements both now and in the future.

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